Professional Client Practice
Course Overview
Student Profile
This programme is designed for people who wish to develop their client practice skills. This course is suitable for practitioners of many different industries including Coaching, Counselling, Designing or Planning.
Objectives
At the end of the course you will be able to:
· Research and compose a statement of professional standards for your chosen industry
· Devise an analytical process which enables client’s needs and expectations to be identified and agreed
· Analyse client’s briefs and development implementation plans
· Compose a portfolio of practical experiences, including reviews, records
Course Units
- Identifying professional standards, ethics and codes of practice
- Identifying, negotiating and agreeing the client brief
- Planning and implementing the client assignment
- Concluding the client assignment and obtaining client sign-off
- Reviewing the assignment and identifying further professional development
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment.
Assessment
Each element is followed by a written assignment, which is submitted and then marked by your tutor. There is no external examination required.
Previous experience required: No
Course level: Level 4 NCFE (What does this mean?)
Study hours: 60
Length of course: 12 months
Tutor Support: 12 months (can be extended)
Tutor marked assignments: Yes
Final exam: No
Instalment Plan Available: Yes
Course Outline
Unit 1 – Identifying professional standards, ethics and codes of practice
Ethics and standards
Client confidentiality
Industry codes of practice
Developing a client contract
Unit 2 – Identifying, negotiating and agreeing the client brief
Meeting the client
Identifying client needs
Setting expectations
Agreeing the end point
Unit 3 – Planning and implementing the client assignment
Stating client needs and clarifying outcomes
Outlining the client assignment process
Agreeing responsibilities
Financial matters
Setting milestones and review points
Establishing a timetable
Unit 4 – Concluding the client assignment and obtaining client sign-off
Recording progress
Negotiating revisions to the programme
Obtaining client feedback
Resolving difficulties
Unit 5 – Reviewing the assignment and identifying further professional development
Building a portfolio
Analysing feedback
Summarising outcomes
Self assessment
Planning further personal development
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